Can I repair my old Mark III or Mark XV (600 Series) Machine?
Unfortunately, these models are no longer manufactured or serviced at our Headquarters. For other twist tying options or to purchase a new Tie-Matic HD machine, please call (714) 542-4487 or email: email@example.com
Is there a warranty policy?
The Tie-Matic series: HD38, HD58 and HD78 have a ONE YEAR or 300,000 cycle warranty (whichever comes first). In addition to our warranty we also provide our customers with our care loaner package. This means that if you need to send your machine in for a tune up, we will send you a loaner machine so you don't experience any down time.
The XL2 also has a ONE YEAR or 300,000 cycle warranty (whichever comes first).
The warranty for the XL8 Air Ring Tyer is 6 months from time of delivery or 300,000 cycles (whichever comes first).
What is the warranty for manufacture-repaired machines?
The Tie-Matic HD series of machines, XL2 and XL8 are covered for 90 days or 150,000 cycles (whichever comes first).
What is the warranty for manufacture-repaired machines using the Master Repair Kit?
The Tie-Matic HD series of machines is covered for 180 days or 200,000 cycles (whichever comes first).
Where is the product made?
All of Plas-Ties twist-tying machines are manufactured in the U.S.A.
How long has Plas-Ties been in business?
Over 50 years of experience manufacturing twist-tie machines
Can we register our new machine online?
Yes, click HERE to register your machine online
How do we contact Plas-Ties?
Plas-Ties customer support and sales department is available by:
PHONE: (800) 854-0137
FAX: (714) 972-2978
MAIL: 14272 Chambers Rd Tustin, CA 92780
What is your return policy for non-defective goods?
No returns will be accepted without authorization from Plas-Ties Company. Requests for a return must be made within ten (10) business days of receipt of your order. Please contact Plas-Ties Company Customer Service at (800) 854-0137 to obtain a Return Merchandise Authorization (RMA).
Once an RMA is obtained, the customer has ten (10) business days to ship products freight pre-paid back to Plas-Ties Company:
14272 Chambers Road
Tustin, CA 92780
Return of all non-defective product(s) is subject to a minimum of 25 percent restocking fee unless reason for return is due to Plas-Ties Company error. Original delivery freight paid (if any) is not refundable.
Returned item(s) must be in new, unused condition, and returned in original packaging or crates. All returns will be inspected for damage or prior usage and must be deemed salable by Plas-Ties Company before issuance of credit or refund will be processed.
Notification of your refund status will be via e-mail once we’ve received, inspected, and processed the returned item(s).
Plas-Ties Company will not accept product returns for any used items.
Special order and custom order items are not viable for return.
Any returns without authorization from Plas-Ties Company will be returned to the customer – all shipment costs will be responsibility of the customer. No credit or refund will be issued on any items returned without prior authorization.
Where are the manuals for the Tie-Matic HD Machines?
In an effort to protect our environment, Plas-Ties has decided to post manuals online at www.plasties.com on the TECH INFO page.