Tech Connect Hours
Technicians and support services are available 7:00 am to 3:00 pm (PST) Monday through Friday.
Plas-Ties’ Tech Support Team can help you solve a wide range of issues, ranging from setup to troubleshooting to identifying and ordering replacement parts.
Let’s Chat!
We provide video chat options via Apple and Android smartphones or through Skype.
Telephone support is available at 800-854-0137.
Contact us today for complete tech support services.
Documentation
HD Tie-Matic Manuals
- HD Tie-Matic Manual (110v, all models)
- HD Tie-Matic Manual (220v, all models)
- HD Tie-Matic Manual (220v, all models, en español)
HD Tie-Matic Spec Sheets
- HD38 Tie-Matic Spec Sheet (110v)
- HD38-POLY Tie-Matic Spec Sheet (110v)
- HD58 Tie-Matic Spec Sheet (110v)
- HD78 Tie-Matic Spec Sheet (110v)
HD Tie-Matic Parts Charts/Kits
- HD Tie-Matic Parts Chart (110v, all models)
- HD38 Tie-Matic Spare Parts Kit (110v)
- HD38 Tie-Matic Spare Parts Kit (220v)
- HD58 Tie-Matic Spare Parts Kit (110v)
- HD58 Tie-Matic Spare Parts Kit (220v)
- HD78 Tie-Matic Spare Parts Kit (110v)
- HD78 Tie-Matic Spare Parts Kit (220v)
HD Tie-Matic Instructions
Videos
These videos, labeled for the HD+, also apply to HD machinesHD+ Tie-Matic Videos
- Installing a Spool
- Installing a Spool with a Printer
- Installing a Spool with a Printer on an Inverted Machine
- Clearing a Jam
- Cleaning the Printer Ink Cartridge
- Configuring the Printer
HD+ Tie-Matic Videos en Español
HD InkJet Printer
HD InkJet Printer Documentation
- HD InkJet Printer Manual (USB Version)
- HD InkJet Printer Manual (Card Reader Version)
- HD InkJet Printer Manual Spec Sheet
HD InkJet Printer Videos
- Configuring the Printer
- Cleaning the Printer Ink Cartridge
- Installing a Spool with a Printer
- Installing a Spool with a Printer on an Inverted Machine